JD.com Expands Global Sales with Enhanced Shipping Options and Free Delivery in the US, Japan, and Singapore

August 29, 2024 -- JD Global Sales (京东全球售), JD.com’s international e-commerce division that caters to Chinese consumers globally, today announced enhancements to its overseas shipping services for customers in the U.S., Japan, and Singapore. Starting August 28, shoppers will have access to improved logistics options, including consolidated shipping and three direct shipping models: Air Express, Air Standard, and Sea Economical. These services are available for self-operated (1P) products purchased via the JD.com app.

With the improvement of shipping services, the shipping costs for orders under 1KG for direct shipping to the U.S. will be reduced by 50%, with Sea Economical rates starting as low as RMB 58. For consumers in Singapore opting for air shipping, the costs start at just RMB 20.

Additionally, JD Global Sales is introducing regional free shipping services on qualifying orders for a selection of 400,000 self-operated SKUs to further enhance customer satisfaction:

• In the U.S., orders exceeding RMB 618 will qualify for free Air Standard shipping.
• In Singapore, orders over RMB 218 are eligible for free Sea Economical shipping.
• Selected items in the U.S. and Japan will benefit from a one-piece free express air shipping option.

JD.com’s global sales business focuses on serving overseas Chinese consumers with a diverse array of high-quality branded products, including electronics, small appliances, home goods, apparel, beauty products, books, food items, and more. All self-operated merchandise will be packed and transported from JD.com’s warehouses in China and fulfilled by international logistics partners.

This expansion leverages JD.com’s robust infrastructure, which encompasses transaction processing, logistics, marketing, and more, extending JD’s comprehensive ecosystem to global overseas markets.

JD.com also operates a similar model in the regions of Hong Kong, Macao, and Taiwan. In Europe, the company introduced a localized omni-channel retail brand named “ochama” in 2022, which now offers home delivery services in 24 European countries and operates over 800 pickup points across the Netherlands, Germany, Belgium, and France.

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