SEPANG, May 8, 2025 -- AirAsia Malaysia (flight code AK) temporarily suspends flights to and from Amritsar, India from 7 to 9 May 2025 following the closure of Amritsar Airport (ATQ).
AirAsia is closely monitoring the situation and committed to prioritising the safety and security of our guests and crew. It has notified all guests affected by the temporary flight suspension. Guests who are travelling to/from Amritsar are encouraged to check their registered email and mobile phones for suspension notifications.
Guests with cancelled flight bookings to/from Amritsar from 7 to 9 May 2025 have been provided with a range of Service Recovery Options (SRO) to facilitate their travel plans:
- Full refund to the original form of payment mode; OR
- Credit account valid for 730 days from the date of issuance; OR
- Reroute their flight to Delhi (DEL) or Jaipur (JAI) within 30 calendar days from the original travel date; OR
- Change flight for free to a new travel date/time of their choice within 30 days from the original departure date without any additional cost, subject to seat availability.
Guests will receive direct notifications via their registered email and SMS. These service recovery options apply to bookings made through airasia.com or the AirAsia MOVE app, while guests who booked through travel agents (online or offline) are advised to contact their respective booking channels for assistance.
At a glance
- Company
- AirAsia Malaysia
- Location
- Sepang
Key figures
- Temporary suspension period
- 7 to 9 May 2025
- Period for affected flights eligible for voluntary changes
- 8 and 14 May 2025
- Credit account validity
- 730 days
- Rerouting period
- 30 calendar days
- Free flight-change period
- within 30 days
Guests with flight bookings on affected flights to/from Amritsar between 8 and 14 May 2025 who wish to voluntarily change their flights may choose from the following options:
- Change flight for free to a new travel date/time of their choice within 30 days from the original departure date without any additional cost, subject to seat availability; OR
- Reroute their flight to Delhi (DEL) or Jaipur (JAI) within 30 calendar days from the original travel date; OR
- Credit account valid for 730 days from the date of issuance.
AirAsia strongly encourages all guests to update their contact details at airasia.com to ensure that they are notified of any updates to their flights.
Other flight operations are currently ongoing with slight adjustments, including rerouting certain routes to avoid the airspace and ensure safety, in line with guidance from the relevant authorities.
If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). We will respond and rectify the situation in the next 8 hours.
In brief
AirAsia Malaysia says it has temporarily suspended flights to and from Amritsar, India, after the airport closed. The suspension covers travel from 7 to 9 May 2025, and the airline says it has notified affected guests. Customers with cancelled bookings may choose a refund, a credit account, rerouting to Delhi or Jaipur, or a free flight change, subject to the stated conditions. For affected flights from 8 to 14 May, other guests may voluntarily change plans using a narrower set of options. The arrangements depend on how the booking was made: customers who booked through the airline’s website or app can use its service recovery options, while those who booked through travel agents should contact those agents. AirAsia says other operations continue, with some routes adjusted to avoid airspace.
Key takeaways
- AirAsia Malaysia has suspended flights to and from Amritsar from 7 to 9 May following the airport closure.
- Guests with cancelled bookings can select a refund, credit, rerouting to Delhi or Jaipur, or a free flight change.
- Voluntary changes are available for some bookings on affected flights from 8 to 14 May.
- The airline says other flights continue, with some routes rerouted to avoid airspace.
Earlier from AirAsia Malaysia
- AirAsia Malaysia expands presence in Australia with new route to Darwin
- AirAsia Malaysia welcomes first flight from Jaipur, connecting Kuala Lumpur to the Pink City in India’s north
- AirAsia the only airline to connect all Asean countries with resumption of Kuala Lumpur-Vientiane route
- AirAsia launches ninth direct route to Thailand with Kuala Lumpur-Pattaya service resumption
- AirAsia Malaysia Launches First Ever Flights To/From Perth on A321neo aircraft
