At a glance
- Company
- AirAsia MOVE
- Announcement
- Product
- Location
- Kuala Lumpur
Key figures
- Latest cancellation cutoff
- 48 hours before departure
- Refund timeframe
- ten days
- Refund coverage options
- 80% and 100%
- AirAsia X availability
- by end of May
Products and programs
KUALA LUMPUR, April 30, 2025 -- Changing travel plans just got more convenient as AirAsia MOVE introduces Easy Cancel, a new add-on feature that allows guests to cancel their AirAsia flights up to 48 hours before departure and receive the money back in ten days.
Available exclusively on the AirAsia MOVE app, Easy Cancel empowers travelers to book flights with confidence, offering the freedom to cancel for any reason, no questions asked. Whether it's an unexpected schedule conflict or a simple change of heart, the new feature provides flexibility, making travel planning easier and more adaptable to customer needs.
With Easy Cancel, travelers can choose the refund option between 80% and 100% coverage, including for add-ons such as baggage, meals, and other fees. Easy Cancel must be purchased during the booking process and cannot be added later via the Manage Booking section.
To add the Easy Cancel option to their booking, after selecting preferred flights and entering passenger details, guests simply need to click ‘Continue to Add-Ons,’ proceed by clicking ‘Continue’ once more, and then select the Easy Cancel option from the available choices.
The new add-on feature is available on all AirAsia routes, except South Korea-bound and Indonesia domestic routes. For AirAsia X (D7) flights, such as those from Kuala Lumpur to Almaty and Sydney, Easy Cancel will be available by end of May.
To know more about Easy Cancel, you can read more here.
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Questions around this news
What does AirAsia MOVE’s Easy Cancel feature cover?
Easy Cancel is an optional feature for AirAsia flights that lets travelers cancel for any reason, without providing an explanation. The release says customers can choose between 80% and 100% refund coverage, including for add-ons such as baggage and meals, as well as other fees. The exact coverage selected depends on the option chosen during booking.
How late can travelers cancel with Easy Cancel, and when do they get their money back?
The release says travelers can cancel up to 48 hours before departure and receive their money back within ten days. Easy Cancel must be selected while booking the flight; the release says it cannot be added afterward through the Manage Booking section.
Which routes are eligible for Easy Cancel?
According to the release, Easy Cancel is available on all AirAsia routes except South Korea-bound flights and domestic routes within Indonesia. For AirAsia X flights, including routes from Kuala Lumpur to Almaty and Sydney, the release says the feature would become available by the end of May 2025.
How do travelers add Easy Cancel to a booking?
Travelers must choose Easy Cancel during the booking process. After selecting flights and entering passenger details, they continue to the add-ons, proceed to the available choices, and select Easy Cancel. The release says the option cannot be added later through Manage Booking.
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