At a glance
- Company
- JD.com
- Announcement
- Acquisition
- Location
- Hong Kong
Key figures
- KAI BO stores
- over 90
- KAI BO staff
- more than 1,000
- Storewide discount event
- 20%
- Discount event duration
- three-day
People
- Lam Hiu-ngaiKAI BO founder and unit head
Products and programs
August 18, 2025 -- We at JD.com are excited to announce that we have completed the acquisition of KAI BO Food Supermarket, a cherished and trusted grocery chain in Hong Kong. This milestone marks a significant step in our journey to strengthen our presence in the Guangdong-Hong Kong-Macau Greater Bay Area and expand into Hong Kong’s vibrant retail scene. This strategic acquisition combines our industry-leading supply chain capabilities with KAI BO’s deep local expertise and allows for stronger omnichannel retail growth and an enhanced shopping experience for consumers across Hong Kong.
We see this acquisition as an important milestone in deepening our roots in Hong Kong’s retail landscape. It also marks our entry into Hong Kong’s brick-and-mortar retail market. With KAI BO’s extensive store network and our innovative resources, we aim to offer a broader range of high-quality products at competitive prices, meeting the evolving needs of Hong Kong shoppers.
To lead this new chapter and to ensure seamless integration, we have established the KAI BO unit within our Innovative Retail business group, with KAI BO’s founder, Mr. Lam Hiu-ngai, appointed as unit head. Since 1991, KAI BO has become a trusted household name, operating over 90 stores and employing more than 1,000 staff across Hong Kong. Known for its value-oriented commitment to consumers, KAI BO offers a wide variety of products, including frozen meats, fresh produce, and pantry staples.
As we move forward, we’re committed to creating the best shopping experience for our customers. To celebrate this milestone, we will hold an exclusive three-day, storewide 20% discount event from 16 to 18 August 2025, a token of our appreciation for the support of our Hong Kong customers.
At JD.com, our core focus remains on supply chain innovation and this acquisition strengthens our strategy. By integrating KAI BO’s extensive infrastructure, we are dedicated to enhancing product variety and affordability and providing exceptional value to our customers. We have full confidence in KAI BO’s management team and are excited about the opportunities that lie ahead.
Since our dedicated focus on Hong Kong operations began in September 2024, we have launched several customer-centric initiatives, including a Price Match Guarantee, a 30-Day Return and 180-Day Faulty Product Replacement policy for self-operated electronics and appliances, and a One-Item Free Shipping service. Additionally, our JD Express Hong Kong Island logistics hub is now fully operational, ensuring fast and seamless deliveries to serve our customers better.
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Questions around this news
What does the completed acquisition mean for JD.com’s Hong Kong retail presence?
The release says the purchase brings KAI BO’s grocery stores into JD.com’s operations and marks JD.com’s entry into Hong Kong’s physical retail market. JD.com has created a KAI BO unit within its Innovative Retail business group, led by KAI BO founder Lam Hiu-ngai. The company says it plans to combine its supply chain capabilities with KAI BO’s local experience.
What does omnichannel retail mean?
Omnichannel retail connects a business’s different ways of serving customers, such as physical stores, websites, apps and delivery services. The aim is to make shopping work smoothly across those channels—for example, by aligning product information, ordering and customer support. The exact features vary by retailer; the term describes an approach, not a particular technology or service.
What does the release say about KAI BO’s store network and products?
According to the release, KAI BO has operated in Hong Kong since 1991 and has more than 90 stores and over 1,000 employees there. Its product selection includes frozen meats, fresh produce and pantry staples. The release describes the supermarket chain as focused on value for shoppers.
What is a supply chain, and how can it support retail operations?
A supply chain is the connected set of activities involved in sourcing goods, moving them, storing them and making them available to customers. Retailers may coordinate suppliers, inventory, warehouses and transportation to keep products flowing to stores or buyers. Its organization can affect product availability and the efficiency of fulfilling orders.
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