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AirAsia offers support to passengers and employees affected by MYAirline service suspension

  • 2 min read
  • AirAsia

In brief

AirAsia says it is offering MYAirline passengers with confirmed bookings a 50% discount on base fares for eligible routes to and from Kuala Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota Kinabalu and Bangkok. The offer is available immediately through 30 November 2023 and can be redeemed at listed AirAsia sales counters by presenting a confirmed MYAirline booking. The discount applies to one-way base fares and excludes airport tax, MAVCOM fee, fuel surcharge and other applicable fees; other terms apply. AirAsia Aviation Group Limited Group CEO Bo Lingam also said the company would consider hiring eligible, qualified MYAirline employees. AirAsia directs affected staff to its careers website to explore job opportunities.

Key takeaways

  • AirAsia is offering eligible MYAirline passengers a 50% discount on one-way base fares for specified routes.
  • Passengers can redeem the offer at listed AirAsia sales counters by presenting a confirmed MYAirline booking.
  • The offer runs through 30 November 2023 and excludes taxes, surcharges and other applicable fees.
  • AirAsia says it will consider qualified MYAirline staff for employment.

SEPANG, October 13, 2023 -- In response to today’s announcement of the suspension of MYAirline operations, AirAsia is extending its support to affected passengers of MYAirline, in hopes of easing the inconvenience of their disrupted travel plans. 

To provide assistance during this time, AirAsia is announcing a special offer of a 50% discount on base fares* exclusively to MYAirline passengers. Effective immediately, the special offer is applicable to all MYAirline passengers with confirmed flight bookings to and from Kuala Lumpur, Langkawi, Penang, Tawau, Kota Bharu, Kuching, Kota Kinabalu, Kota Kinabalu-Tawau, and Don Mueng-Bangkok and Suvarnabhumi-Bangkok from today until 30 November 2023.

To redeem this offer, affected passengers can present their confirmed MYAirline flight bookings at AirAsia Sales Counters at KL Sentral in Kuala Lumpur, Kuala Lumpur International Airport (Terminal 2) in Sepang, Langkawi International Airport, Penang International Airport, Sultan Ismail Petra Airport (Kota Bharu), Kuching International Airport, Tawau Airport, Kota Kinabalu International Airport, Don Mueang International Airport and Suvarnabhumi Airport in Bangkok.

Bo Lingam, Group CEO of AirAsia Aviation Group Limited, said: “As the people's airline, we deeply empathise with all affected MYAirline passengers and their staff. We understand the stress and disruption this situation has caused and hope that this 50 percent discount will assist affected passengers in making new travel arrangements, making full use of our extensive flight network to all key destinations. 

“Our thoughts also go out to all the dedicated staff impacted by this situation. We recognise the talent and experience of MYAirline’s staff, and would like to extend a helping hand. We are pleased to consider hiring eligible and qualified individuals from MYAirline who share our passion for the industry and are willing to contribute their skills and expertise to our team. We encourage affected MYAirline staff to reach out to us and explore the possibilities of joining our Allstars family.” 

AirAsia remains committed to providing essential support to all affected MYAirline passengers and employees in their time of need. For career options, visit careers.airasia.com.

*The 50 per cent base fare is for one-way fare excluding airport tax, MAVCOM fee, fuel surcharge and other applicable fees. Other terms and conditions apply.

If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). We will respond and rectify the situation in the next 8 hours.

Questions around this news

  1. How can affected MYAirline passengers claim the AirAsia discount?

    Passengers must present proof of a confirmed MYAirline flight booking at one of the AirAsia sales counters named in the announcement. These include counters at KL Sentral, Kuala Lumpur International Airport Terminal 2, several airports in Malaysia, and Don Mueang and Suvarnabhumi airports in Bangkok.

  2. Does the 50% discount apply to the full ticket price?

    No. The announcement says the discount is on the one-way base fare. Airport tax, the MAVCOM fee, fuel surcharge, and other applicable fees are excluded, and other terms and conditions apply.

  3. Is AirAsia considering MYAirline employees for jobs?

    Yes. The release says AirAsia is willing to consider eligible and qualified MYAirline staff who are interested in joining its team. It invites affected employees to explore career possibilities and directs them to careers.airasia.com for career options.

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