AirAsia strengthens operations to manage weekend wave, advises guests to be early
SEPANG, July 22, 2024 -- AirAsia will continue with its operations to connect guests to their destinations and has been working around the clock towards recovering its departure control systems (DCS) in the aftermath of the global tech disruption that has affected airlines worldwide.
Whilst every effort is being directed towards recovery, manual processing remains the most reliable and secure method. As such, all AirAsia guests are strongly encouraged to arrive early at the airport to accommodate possible delays in performing manual check-in at the counters and clearing all travelling formalities.
Questions around this news
What system disruption affected AirAsia’s operations?
The release says a global technology disruption affected airlines worldwide and disrupted AirAsia’s departure control systems (DCS). It does not identify the underlying technical cause. The airline said it was working to restore the systems while continuing to operate, with manual processing used in the meantime.
What should AirAsia passengers do before going to the airport?
Passengers were strongly advised to arrive early because manual check-in at airport counters could take longer and cause delays. The release also asked travellers to check the email address and mobile phone number registered with the airline for flight updates, or consult its online flight-status page.
How did AirAsia respond to the disruption at airports?
The airline said it had increased airport support to manage the busy weekend period. It deployed more than 200 ground staff, close to 100 Allstars volunteers, and security personnel to help address the situation and support guest safety, security, and comfort.
Why might check-in take longer during a departure control system outage?
A departure control system helps airlines manage tasks such as passenger check-in and boarding. If the system is unavailable, staff may need to process passengers manually instead. The release says manual processing was being used and advises passengers to allow extra time at the airport; it does not provide an estimate of possible delays.
The airline has also strengthened its operations to manage the weekend wave at the airport by deploying more than 200 ground staff and close to 100 Allstars volunteers as well as security personnel to help mitigate the situation and ensure the safety, security and comfort of our guests.
Guests travelling today will need to monitor the status of their flights by checking their registered email and mobile phones for flight updates or at airasia.com/flightstatus.
If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). We will respond and rectify the situation in the next 8 hours.
At a glance
- Company
- AirAsia
- Location
- Sepang
Key figures
- Ground staff deployed
- more than 200
- Allstars volunteers deployed
- close to 100
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