In brief
JD Health says its Internet Hospital began offering video consultations on December 25, adding video appointments to its earlier text and voice services. The service has two formats: scheduled appointments with specialists from top AAA hospitals in cities including Beijing, Shanghai and Guangzhou, and on-demand calls with the hospital’s general practitioners, who are available around the clock. The company says rapid consultations can begin in as little as nine seconds and last up to 15 minutes. Patients can use the service for common health concerns and chronic-condition management. It also supports calls with multiple participants and lets doctors order tests online when needed. JD Health says video appointments can help patients explain symptoms and doctors assess them more directly.
Key takeaways
- JD Health’s Internet Hospital introduced expert and rapid video consultation options on December 25.
- The company says general practitioners are available around the clock, with rapid calls starting in as little as nine seconds.
- Specialist appointments connect patients with doctors from AAA hospitals in several major Chinese cities.
- The service supports multi-party calls and online test orders during consultations.
January 2, 2025 -- On December 25, JD Health’s Internet Hospital launched a new video consultation service, allowing patients to have virtual “face-to-face” consultations with top medical experts. This service is complemented by the 24/7 availability of full-time general practitioners. These rapid video consultations with general practitioners are available with a single click and response times as fast as nine seconds, providing a significant enhancement in the efficiency and experience of JD Health’s telemedicine services.
The video consultation service provides two options: Expert Video Consultation and Rapid Video Consultation. The Expert Video Consultation option connects patients with doctors from China’s top AAA hospitals in major cities such as Beijing, Shanghai, and Guangzhou. These specialists, who are experts in fields such as psychiatry, traditional Chinese medicine, and dermatology, offer scheduled time slots on JD Health, allowing patients to book video sessions more easily and at a lower cost from the comfort of their homes.
The Rapid Video Consultation service is staffed by JD Internet Hospital’s general practitioners, who are available around the clock. This service offers instant call options, with consultations starting in as little as nine seconds and lasting up to 15 minutes. It is ideal for addressing common health issues such as colds, fevers, diarrhea, vomiting, dizziness, headaches, and allergic reactions, providing patients with professional advice and treatment recommendations. For patients with chronic conditions, the service also facilitates convenient disease management, medication adjustments, and treatment plan modifications.
Additionally, the Rapid Video Consultation service supports multi-party calls, allowing users to share the video link via WeChat so others can join the consultation. This feature is particularly beneficial for adult children who want to arrange remote medical assistance for their elderly parents who live in different locations. It reduces barriers for seniors and enhances communication between doctors, patients, and family members.
Moreover, if additional tests or examinations are needed during a rapid video consultation, doctors can directly order tests online, creating a seamless “consult online, test at home, and receive medication at your doorstep” healthcare experience.
Online health consultations have become increasingly popular due to their convenience, efficiency, and ability to overcome geographical barriers. The launch of JD Health’s Internet Hospital video consultation service marks a significant upgrade from previous text and voice call consultations. It enables patients to describe their symptoms more thoroughly and accurately and allows doctors to observe symptoms more directly, thereby strengthening communication and trust between doctors and patients.
If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). We will respond and rectify the situation in the next 8 hours.
Questions around this news
What types of video consultations does the service offer?
The service has an Expert Video Consultation option and a Rapid Video Consultation option. The expert option connects patients with doctors from AAA hospitals in major Chinese cities and offers scheduled appointments in fields including psychiatry, traditional Chinese medicine and dermatology. The rapid option connects patients with the hospital’s general practitioners, who are available around the clock.
What can patients discuss during a rapid video consultation?
The release describes the rapid service as suitable for common concerns such as colds, fever, digestive symptoms, dizziness, headaches and allergic reactions. It can also support ongoing care for chronic conditions, including medication adjustments and changes to treatment plans. Doctors may provide advice and treatment recommendations, and can order tests online when further examinations are needed.
Can family members join a video consultation remotely?
Yes. The rapid consultation service supports calls with multiple participants. A user can share the video link through WeChat so others can join, including relatives who are in a different location. The release highlights this as a way for adult children to help arrange medical support for elderly parents and participate in communication with doctors.
How does a video consultation differ from a text or voice consultation?
The release says the video service builds on earlier text and voice consultations. Video allows patients to describe symptoms in more detail and gives doctors a more direct way to observe them, which the release says can improve communication and trust. It also offers scheduled expert appointments and rapid calls with general practitioners.
Earlier from JD Health
- JD Health Debuts Merck’s New Diabetes Medication GLUCOPHAGE® XR (Reduce Mass) Online in China
- JD Health Launches AI-Driven Mental Health Services
- JD Health Enhances Eldercare Services with Key Partnerships at Beijing Conference
- JD Health Launches Comprehensive Elderly Care Channel, Delivering Online Health Solutions for China’s Aging Population
