In brief
Frasers Property Commercial (Thailand) says it received the Customer Experience of the Year – Real Estate award at the Asian Experience Awards, organized by Charlton Media Group. The Bangkok property developer attributes its customer experience approach to accessible design, responsible practices, technology integration and flexible services. Its portfolio includes office and mixed-use properties such as Park Ventures, Sathorn Square, Samyan Mitrtown, FYI Center and Silom Edge. The company also describes accessibility features across its buildings, round-the-clock retail and public shared spaces, including a free 24-hour co-working and learning space at Samyan Mitrtown. It says its buildings have received WiredScore certification at Platinum and Gold levels, and that tenant mobile applications offer features such as touchless access, building controls and facility booking.
Key takeaways
- Frasers Property Commercial (Thailand) announced it received the Customer Experience of the Year – Real Estate award.
- The company says its customer experience approach combines accessible design, responsible practices, technology and flexible services.
- Its buildings include accessibility features, and select retail locations offer 24-hour services.
- The company says its buildings received WiredScore certifications at Platinum and Gold levels.
BANGKOK, October 31, 2023 -- Frasers Property Commercial (Thailand), a leading grade A commercial and mixed-use property developer in Bangkok’s central business district (CBD), under Frasers Property (Thailand) Public Company Limited or "FPT", announced that the company has been honoured with the Customer Experience of the Year Award at the Asian Experience Awards by Charlton Media Group. This leading business publisher in Asia recognizes organizations that deliver exceptional experiences to all stakeholders and customers. This recognition underscores the company's commitment to delivering inspiring spaces that cater to the needs of customers and building users.
The company manages a portfolio that includes some of the most well-known prime grade office buildings and mixed-use projects in Bangkok, such as Park Ventures, Sathorn Square, Samyan Mitrtown, FYI Center, and the newly renovated Silom Edge. Frasers Property Commercial (Thailand) is committed to create spaces that deliver the best experiences for customers and operates with a community-centric approach to enhance quality of life. The company enhances customer experiences through four key dimensions that are integrated into its products and services:
- Accessible infrastructure and design through designing its spaces to be universally accessible, addressing the diverse needs of all, including individuals with mobility aids
- Adopting responsible practices while focusing on the quality of life of all building users
- Integrating technology to enhance user experience while maximising productivity of tenants
- Allowing flexibility in products and services to promptly cater to customers’ needs
All buildings under Frasers Property Commercial (Thailand)’s portfolio have been designed to facilitate and cater to the needs of all building users including people with mobility aids and the elderly. This is achieved through the provision of wheelchair services, sloped walkways, as well as accessible parking and toilets. The retail space in Samyan Mitrtown and Silom Edge includes certain convenient stores, supermarkets and restaurants, that are open 24 hours to serve the diverse lifestyles of working individuals, tourists, as well as students in the community. To reinforce its community-centric approach, the company has also established shared spaces such as ‘C asean Samyan CO-OP’ at Samyan Mitrtown, featuring a free 24-hour co-working/learning space that is open to the public.
In terms of technology integration, recently, all buildings under Frasers Property Commercial (Thailand)’s has recently become Thailand’s pioneer to receive WiredScore certification, a global organization that recognizes buildings with future-proof technology infrastructure and best-in-class digital connectivity. The buildings have been certified with Platinum and Gold standard, which is the highest class, this guarantees the seamless connectivity which will maximize building users’ productivity. In addition, the company has been developing tenants’ mobile applications with features such as touchless building access, smart building control and facility booking.
With the title ‘Customer Experience of the Year’ that deliver exceptional experience to all customers, The company continues to create inspiring spaces that cater to the needs of all building users by seamlessly integrating thoughtful design, technology, environmental and social stewardship, with a focus on delivering customer experience that caters to all needs.
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Questions around this news
What award did Frasers Property Commercial (Thailand) receive?
The company received the Customer Experience of the Year award in the real estate category at the Asian Experience Awards. The release says the awards are presented by Charlton Media Group, which recognizes organizations for experiences they provide to customers and other stakeholders.
What four areas does the company cite in its approach to customer experience?
The release describes four areas: designing for accessibility, adopting responsible practices that consider building users’ quality of life, using technology to improve user experience and tenant productivity, and offering flexibility in products and services. It says these considerations are incorporated into the company’s products and services.
What accessibility features does the company say its buildings provide?
The release says the company’s buildings are designed for users with varied needs, including people who use mobility aids and older adults. Examples it gives are wheelchair services, sloped walkways, accessible parking and accessible toilets.
What does WiredScore certification assess?
WiredScore certification assesses a building’s digital connectivity and technology infrastructure. Its assessments can consider the availability and resilience of internet connections, the building’s readiness for future technology needs, and the quality of the digital services available to occupants. Certification is intended to give building owners and users a way to understand these capabilities.
