Carrier and JD.com Sign Strategic Cooperation Agreement to Jointly Build Retail Ecosystem for Comfort Solutions

Beijing, China, July 25, 2026 -- Carrier and JD.com announce new strategic cooperation at a signing ceremony at JD.com’s global headquarters in Beijing on July 23. The agreement means Carrier brands and businesses, including Toshiba HVAC and Carrier Residential & Light Commercial, will deepen their collaboration with JD.com to jointly build an omni-channel digital retail ecosystem for home comfort solutions, combining JD.com’s online e-commerce capabilities and extensive offline retail network.

Carrier is part of Carrier Global Corporation (NYSE: CARR), global leader in intelligent climate and energy solutions. Listed on both Nasdaq and Hong Kong Stock Exchange, JD.com is China’s largest retailer by revenue and has over 700 million annual active customers.

Mark Kwok, President of Residential & Light Commercial Comfort Solutions, North Asia, Carrier, and Zhang Jing, lead of Residential Air Conditioning Division, JD Home Appliances, JD.com, attended the signing ceremony.

Mark Kwok, President of Residential & Light Commercial Comfort Solutions, North Asia, Carrier, said: “This strategic cooperation with JD.com marks an important milestone for Carrier to further strengthen our local presence and accelerate the transformation of our retail business in China, marking the evolution between Carrier and JD.com from limited channels collaboration to strategic synergy featuring diversified business operations, full-category coverage and end-to-end integration. Through collaboration with JD.com, Carrier will provide one-stop comfort solutions while enhancing the purchasing and user experience for local consumers. It also supports ongoing innovation and the evolution of its business model.”

Zhang Jing, Head of Residential Air Conditioning Division, JD Home Appliances, JD.com, said: “Our collaboration means we can build on our respective strengths to deepen collaboration across channel development, and service innovation. Our shared goal is to create greater value for consumers by bringing high-quality home appliances to market faster, offering more competitive pricing and delivering a consistently strong experience throughout the customer journey. This will not only help meet consumers’ growing expectations for a better quality of life, but also drive closer integration between online and offline channels and further improve the air-conditioning shopping experience.”

About JD.com

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its Retail as a Service offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and more.

About Carrier

Founded by the inventor of modern air conditioning, Carrier is a world leader in high-technology heating, air-conditioning and refrigeration solutions. Carrier provides sustainable solutions, integrating energy-efficient products, building controls and energy services for residential, commercial, retail, transport and food service customers. Carrier China is a part of Carrier Global Corporation, global leader in intelligent climate and energy solutions, committed to creating innovations that bring comfort, safety and sustainability to life. For more information, visit www.carrier.com or follow us on WeChat Carrier_China.

Carrier. For the World We Share.

About Toshiba HVAC

Since 1935, Toshiba HVAC has insisted on innovation, committed to providing Chinese consumers with comfortable, quiet, clean, and reliable indoor climate solutions through energy-saving and eco-friendly technologies. Toshiba HVAC is part of Carrier Global Corporation (NYSE: CARR), a leading global provider of intelligent climate and energy solutions, always dedicated to delivering comfortable, safe, and sustainable living through innovation. For more information, please visit https://www.toshiba-airconditioning.com.cn/dongzhi.

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Source: https://news.marketersmedia.com/carrier-and-jdcom-sign-strategic-cooperation-agreement-to-jointly-build-retail-ecosystem-for-comfort-solutions/89198863

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