Questions around this news
Which AirAsia airlines and flight codes are affected?
The release identifies AirAsia Malaysia (AK), AirAsia Thailand (FD), AirAsia Indonesia (QZ) and AirAsia X Malaysia (D7) as operating flights affected by the disruptions. It does not provide a list of individual flight numbers.
How can affected passengers check their flight status and recovery options?
According to the release, AirAsia has contacted affected guests by email and SMS with flight-status information and recovery options. Travellers to or from the affected destinations are encouraged to check airasia.com/flightstatus for the latest status; the release also points to the airline’s social media and customer support site for updates.
Why can volcanic ash disrupt aircraft operations?
Volcanic ash can pose a hazard to aircraft flying near an ash cloud. Ash particles may affect aircraft engines and other systems, so aviation authorities and airlines may restrict routes or change flight schedules when ash is present. The release says flights were cancelled or rescheduled amid ash clouds expected to affect regional airspace.
SEPANG, November 14, 2024 -- The continuous eruption of Mount Lewotobi in East Flores within Indonesia's East Nusa Tenggara has resulted in extensive volcanic ash clouds expected to affect airspace within the region. Volcanic ash poses a significant threat to safe operations of the aircraft in the vicinity of volcanic clouds.
As a result, a number of flights operated by AirAsia Malaysia (AK), AirAsia Thailand (FD), AirAsia Indonesia (QZ), AirAsia X Malaysia (D7) to and from Bali, Lombok and Labuan Bajo have been cancelled or rescheduled since 4 November 2024.
AirAsia has notified all affected guests via email and SMS on their flight status and recovery options and the airline is working hard to ensure that guests can resume their journeys safely on the next available flight.
The weather event remains fluid and AirAsia guests travelling to/from the affected destinations are strongly encouraged to check their latest flight status at airasia.com/flightstatus.
AirAsia is continuing to monitor Mount Lewotobi volcanic activity and will update its travel advisory with the resumption of normal operations.
Follow AirAsia on social media @airasia on X and @flyairasia on Instagram or contact our customer support team at support.airasia.com for the latest updates.
If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). We will respond and rectify the situation in the next 8 hours.
Terms explained
- Volcanic ash cloud
- A plume of fine rock, mineral and glass particles released during a volcanic eruption and carried through the atmosphere. It can create hazards for aircraft operating nearby.
- Airspace
- The portion of the atmosphere over a particular area in which aircraft fly and where aviation rules and traffic controls apply.
- Flight status
- The current operational state of a flight, such as whether it is scheduled, delayed, cancelled or has departed.
- Travel advisory
- An official notice that gives travellers current information about conditions that may affect a trip, such as safety concerns or travel disruptions.
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