AirAsia wishes to remind all guests as well as the public to remain vigilant against scams involving fake airline customer service contacts circulating on social media.
-- AirAsia wishes to remind all guests as well as the public to remain vigilant against scams involving fake airline customer service contacts circulating on social media.
The advisory follows the circulation of online posts displaying a phone number falsely claimed to be an official AirAsia customer service line. AirAsia confirms that the number is not affiliated with the airline and is suspected to be part of a scam targeting travellers seeking assistance with their bookings.
AirAsia strongly advises the public to avoid contacting customer service numbers found on unverified sources, to be cautious of any links received via WhatsApp or other messaging platforms and to refrain from sharing personal information, booking references or payment details with parties whose identity cannot be confirmed.
AirAsia would also like to clarify that it does not operate customer service via phone calls. All official customer support services are available exclusively through AskBo, the airline’s digital support platform. Guests can access AskBo via the AirAsia MOVE app or through AirAsia’s official digital platforms to receive assistance with flight bookings, schedule changes, travel information and other services swiftly and securely.
AirAsia encourages travellers to always verify information through official AirAsia channels, including the airline’s website and verified social media accounts, especially during the peak Hari Raya travel period.
The airline continues to monitor the circulation of misleading information and reminds the public to remain vigilant against potential fraud, especially during the busy festive season travel period.
For official information and assistance, customers are encouraged to visit www.airasia.com.
