Travel smoothly during the holiday season with AirAsia

December 18, 2025 -- With school holidays and peak travel season in full swing until early February, AirAsia encourages all guests to observe these travel guidelines for a smooth and enjoyable journey.

• Perform self check-in via the AirAsia MOVE app. Self check-in is available from 14 days up to one hour before the scheduled departure. Guests can check in themselves and receive their electronic boarding passes.

Please note: 

• Download the AirAsia MOVE app from the Apple App Store, Google Play Store or Huawei AppGallery to receive the latest travel information including the latest flight updates under the ‘Flight Status’ tab in the App.
• Counter check-in service will only be available for guests with reduced mobility, those travelling with an infant (under 24 months of age), pregnant guests, senior citizens and young guests travelling alone.
• Pregnant guests are required to fill out a form at the counter before boarding. Guests who are more than 27 weeks pregnant are required to submit an approved doctor's medical certificate.
• Guests with reduced mobility may pre-book Special Assistance (Wheelchair Service) at the time of booking or via “My Bookings” tab on the AirAsia MOVE app at least four hours before the scheduled flight departure time.
• For international travel, guests must meet the requirements for every country they will travel to and transit through, including visa requirements. These requirements may change from time to time and guests are advised to check the latest requirements with the respective embassies or consulates. 
• The AirAsia MOVE app and airasia.com now allow guests to upload or take a photo of their Visa and receive a complete Boarding Pass, making boarding seamless and hassle-free with no unnecessary queues.
• The Auto Visa Check (AVC) feature makes online check-in for international flights even easier. For destinations that require a visa or Electronic Travel Authorisation (ETA), guests can now verify their documents in real time during online check-in, from up to 14 days and until one (1) hour before departure. Simply check in via the AirAsia MOVE app or airasia.com, scan the visa sticker in your passport or upload your e-visa when prompted and once verified, your e-boarding pass will be issued instantly. If verification is unsuccessful, just head to the airport check-in counter for a quick manual document check.
• Arrive early at the airport, at least two hours before your domestic flight and three hours prior to an international flight, to allow ample time for all necessary travel procedures during this peak travel period. Please note that the check-in counter will close one hour before the scheduled departure time at Kuala Lumpur International Airport (Terminal 2) and 45 minutes before departure at other airports in Malaysia for domestic flights. 
• Download MyBorderPass, travellers are encouraged to download the MyBorderPass app from the Google Play Store or Apple App Store for a smoother journey. Malaysian passport holders can enjoy faster immigration clearance at KLIA Terminal 2 (KLIA2) through dedicated QR code and facial recognition lanes. Simply follow the in-app instructions to scan your passport details page and take a selfie for facial verification.
• Use the e-Boarding Pass on AirAsia MOVE app to board the flight without the hassle of printing a boarding pass. The e-Boarding Pass is accepted at all airports in Malaysia and many other airports around the world where AirAsia operates. However, please note that at certain airports, passengers are still required to print their boarding pass at the airport counter for verification purposes.
• Use kiosks at the airport to print baggage tags and perform self-bag drop. Once guests have self checked-in, simply scan the QR code on the e-Boarding Pass at the airport kiosk to print the baggage tags and proceed to the self baggage drop counters to load the bags. Guests can also add on or increase baggage allowance up to four hours before departure using the AirAsia MOVE app.
• Ensure cabin baggage is the right size. Each guest is only allowed one piece of cabin baggage (not larger than 56 x 36 x 23cm in dimension) and/or one laptop bag OR handbag OR small bag on board. The total permitted weight for two pieces of unchecked baggage must not exceed 7kg.

Wishing you happy holidays and safe travels ahead!

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