Questions around this news
Why is HiredSupport expanding its operations in Pakistan?
The release says the company selected Pakistan as a main location for its operations amid rising demand for outsourced customer service. It points to the country’s skilled workforce and competitive costs, and says the expansion is intended to support clients while creating job opportunities in Pakistan.
What customer service work can companies outsource?
Companies may outsource tasks such as answering customer questions, helping resolve problems, and handling requests through channels like phone, email, or chat. The scope depends on the service arrangement: a provider may take on particular tasks or manage a broader customer support operation on a company’s behalf.
What does the release say makes Pakistan attractive for outsourcing?
The release cites a skilled and educated workforce, competitive pricing, a strong work ethic, and the country’s strategic location. It also describes Pakistan’s outsourcing industry as having grown in recent years and says the country can compete for customer service work with established destinations such as the Philippines.
How does outsourcing customer service generally work?
In customer service outsourcing, a business contracts an outside provider to handle some or all of its customer-facing support. The business and provider typically agree on responsibilities, communication processes, and service expectations. The provider then supplies the staff and operational resources needed for the agreed work.
HiredSupport and President Joel Wolfe, believe that Pakistan is the next prime location for companies looking to outsource their customer service operations that rivals the quality of talent found in The Philippines.
Rancho Cucamonga, California, United States, November 22, 2023 -- HiredSupport, a leading outsourcing customer service company, is making a bold move to become the biggest outsourcing agency for customer support for companies around the world. With the growing demand for outsourcing services, HiredSupport has chosen Pakistan as one of its main office locations for working operations. Pakistan has emerged as a top destination for companies of all sizes, rivaling the talent found in the Philippines.
The decision to expand operations in Pakistan comes as no surprise, as the country has seen a significant growth in its outsourcing industry in recent years. With a highly skilled and educated workforce, Pakistan offers a cost-effective solution for companies looking to outsource customer service. This move by HiredSupport not only benefits the company but also boosts the economy of Pakistan by creating job opportunities for its citizens.
HiredSupport's President, Joel Wolfe, stated, "We are excited to expand and continue our operations in Pakistan and become the top outsourcing destination for customer support. Our goal is to provide exceptional services to our clients while also contributing to the growth of the Pakistani economy. We have seen a tremendous increase in the demand for outsourcing services, and we believe that Pakistan has the potential to become a major player in the global outsourcing market."
With its strategic location, strong work ethic, talent pool, and competitive pricing, Pakistan has become an attractive destination for companies looking to outsource their customer support services. HiredSupport's decision to expand in Pakistan not only showcases the country's potential but also highlights the company's commitment to providing top-notch services to its clients.
HiredSupport's push to become the biggest outsourcing provider for customer support is a significant development in the outsourcing industry. With its expansion, the company aims to provide high-quality services to its clients while also contributing to the growth of the Pakistani economy. This move solidifies Pakistan's position as a top outsourcing destination and sets the stage for further growth and success in the industry.
About the company: Founded in 2016 by Joel Wolfe, HiredSupport is a diverse team of outsourcing customer service professionals. HiredSupport develops winning customer service teams to help businesses keep customers satisfied around the clock and around the world.
Contact Info:
Name: Joel Wolfe
Email: Send Email
Organization: HiredSupport
Website: https://www.hiredsupport.com/
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In brief
HiredSupport says it has selected Pakistan as a main operating-office location as it expands its customer-support outsourcing business. The company and its President, Joel Wolfe, describe Pakistan as a potential destination for outsourced customer service, citing its workforce and competitive costs. Wolfe says HiredSupport intends to continue operating in the country and serve clients while contributing to Pakistan’s economy. The release also says the expansion is intended to support the company’s ambition to become a major provider of outsourced customer support. Founded in 2016, HiredSupport describes itself as a team of customer-service professionals that builds support teams for businesses operating around the clock and around the world.
Key takeaways
- HiredSupport says Pakistan is one of its main locations for operating its customer-support outsourcing services.
- President Joel Wolfe says the company plans to continue operations in Pakistan and serve its clients.
- The company cites Pakistan’s workforce and competitive pricing as factors in its choice.
- HiredSupport says its expansion may contribute to employment and economic growth in Pakistan.
