Jetstar customers can take off faster with new passport scanning app feature and Uber partnership

October 14, 2025 -- Jetstar customers heading overseas can now check in for flights in seconds by scanning their passport details directly into the Jetstar app.

From today, instead of having to manually enter their passport details, customers can use their mobile phone camera to instantly capture their passport details.  

It means Jetstar will be one of few low-cost carriers in the Asia Pacific to offer the passport scanning feature.  

The change has been made to reduce passport entry errors and will particularly save time for families and groups checking in.  

Mobile passport scanning is available on most international routes from today - except for flights to and from Vietnam and flights departing from Fiji, Vanuatu and the Philippines due to local regulations. 

Fewer steps 

Jetstar has also reduced the number of steps on the app between starting check-in and issuing a boarding pass. Steps now include:  

• open the Jetstar app and choose to check-in for your international flight
• confirm the health acknowledgement and dangerous goods requirements
• scan your passport when prompted
• add your mobile boarding pass to your phone. Apple Wallet and Google Wallet options are available.   

Schedule rides in advance with Uber 

From the 30th of October, Jetstar customers will be able to book an Uber Reserve directly through the Jetstar app, making airport transfers easier than ever.  

Uber Reserve allows customers to reserve Uber rides from as little as 30 minutes to up to 90 days in advance, offering peace of mind and extra certainty for important trips or occasions.  

By simply tapping the Uber Reserve icon in the Jetstar app, customers can set their pick up and drop off locations, select the date and time of travel, and choose their preferred vehicle from the options available in their area.  

An upfront pricing for each ride will be displayed, giving travellers the flexibility to choose an option that best fits their budget. Uber Reserve is available in Australia and New Zealand.  

To celebrate the launch, Jetstar customers will receive $10 off their first Uber Reserve booking through the Jetstar app until the 30th of November.  

Jetstar’s Executive Manager, Customer, Jenn Armor said the airline is committed to making low fares travel a breeze.   

“Our new passport scanning makes international check-in faster and easier, so customers can spend less time typing and more time getting excited for their trip.  

“Getting to and from the airport is also easier than ever with customers able to access Uber Reserve directly from the Jetstar app – making it a breeze to reserve airport transport in advance.  

“Travel should feel like a holiday from the moment you open our app. It is your go-to for everything from viewing your flight details and boarding pass to adding extra baggage or seats, all without digging through your email for an itinerary. 

“It’s the easiest way to stay in control of your trip, wherever you are.”  

Director of Consumer Operations, Uber Australia and New Zealand, Mathieu Marie said:  

“We know that getting to and from the airport can be one of the most stressful parts of any trip.  

“We are excited to partner with Jetstar to integrate Uber Reserve into the Jetstar app, offering travellers more certainty and choice so they can start and end their journey with peace of mind.” 

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