Cathay Pacific named among the world’s top three best airlines, and wins world’s best Economy class and inflight entertainment in annual Skytrax awards

Hong Kong’s home airline continues to raise the bar for excellence in customer experience

June 18, 2025 -- Cathay Pacific is proud to have been recognised as one of the world’s top three best airlines in the prestigious 2025 Skytrax World Airline Awards. In addition to securing this esteemed ranking, the airline has achieved two remarkable accolades: being named World’s Best Economy Class Airline for the second consecutive year and winning World’s Best Inflight Entertainment for the second time in three years.

Chief Executive Officer Ronald Lam said: "Being voted among the top three best airlines in the world, up two places from last year, and the world’s best for Economy class and inflight entertainment again is extremely encouraging. These accolades underscore our unwavering commitment to delivering exceptional service and enhancing the customer experience across every part of their journey.

“We are grateful for the incredible support of our customers, and the dedication of our people across Cathay. These awards will inspire and motivate us to keep raising the bar as we strive to become one of the world’s greatest service brands.”

Chief Customer and Commercial Officer Lavinia Lau was at the Skytrax World Airline Awards in Paris representing Cathay Pacific to accept the awards.

The Cathay Group is investing over HK$100 billion to elevate the customer experience and strengthen Hong Kong’s international aviation hub status. This includes investments in state-of-the-art aircraft, new cabins and lounges, and digital innovation.

Over the past year, Cathay Pacific has continued to elevate the experience for its customers, most notably the introduction of its new Aria Suite Business class, new Premium Economy and refreshed Economy cabins onboard its Boeing 777-300ER aircraft in October last year. Customers can currently experience these new cabins on selected flights between Hong Kong and London, Sydney and Vancouver, with more routes being progressively added.

Cathay Pacific has also partnered with Michelin-starred restaurants to create curated menus on selected flights departing Hong Kong. This includes reimagined French classics from Louise and Cantonese fine dining from Duddell’s in First and Business, and refined Cantonese classics with Yat Tung Heen in Premium Economy and Economy.

In April this year, the airline introduced its new “Chinese Classics” inflight dining options, complementing its existing “Hong Kong Flavours” and “International Favourites” offerings. Showcasing China’s rich culinary heritage, these new “Chinese Classics” are being progressively rolled out in Business class, debuting on selected flights from Hong Kong to the Chinese Mainland.

Meanwhile, Cathay Pacific will be one of the few airlines globally to offer 100% seatback inflight entertainment and Wi-Fi connectivity in every cabin on every aircraft from August this year.

The airline’s new, state-of-the-art inflight entertainment system has received numerous prestigious design awards for its thoughtful and human-centric design, underpinned by innovation, customer comfort and an intuitive graphical user interface.

Cathay Pacific was also the first airline in the world to introduce 4K and 4K HDR10 content, offering a broader colour range inflight to create a more immersive, enjoyable and intuitive viewing experience.

Offering the largest inflight entertainment library in Asia-Pacific, Cathay Pacific selects new titles every month ensuring that customers have access to the best entertainment options each time they fly – from Hollywood new releases, exclusive Asian cinema, Paramount+, iQiyi drama and award-winning TV box sets, to the latest albums, podcasts, games, selected Disney+ Original titles, and original Cathay productions.

On the ground, Cathay Pacific is undergoing an extensive lounge enhancement plan in Hong Kong and beyond. Last month, the airline redesigned and reopened its lounge The Bridge at Hong Kong International Airport. Cathay Pacific will be opening new flagship lounges in Hong Kong, Beijing and, for the first time, New York in the coming years.

For more information on Cathay Pacific, please visit www.cathaypacific.com.

If you detect any issues, problems, or errors in this press release content, kindly contact [email protected] to notify us (it is important to note that this email is the authorized channel for such matters, sending multiple emails to multiple addresses does not necessarily help expedite your request). We will respond and rectify the situation in the next 8 hours.