In brief
Cathay Pacific says complimentary onboard Wi-Fi is now available to Business class customers on all of its aircraft equipped with connectivity, expanding a service previously offered to First class customers. The airline plans to extend free access to Cathay Diamond members travelling in any cabin in November 2024. Users can access the same functions available through paid Wi-Fi, including email, web browsing, audio streaming, messaging and cloud storage, and may use one device at a time, switching devices during the flight. The airline says more than 90% of its fleet currently has Wi-Fi, including every long-haul aircraft. It plans to equip the remainder of its fleet by mid-2025. Complimentary access to Cathay Pacific’s website and Cathay Shop is available to passengers in all cabins.
Key takeaways
- Complimentary Wi-Fi is now available to Business class customers on all connected Cathay Pacific aircraft.
- Cathay Diamond members travelling in any cabin are expected to receive free Wi-Fi starting in November 2024.
- The airline says more than 90% of its fleet has Wi-Fi, and it plans full-fleet connectivity by mid-2025.
- Passengers can use one device at a time and switch devices during their flight.
September 11, 2024 -- Customers travelling in First or Business class onboard connected Cathay Pacific aircraft can now enjoy complimentary Wi-Fi service on their flight – the latest enhancement the airline is making to the inflight customer experience.
Free Wi-Fi services will also soon be extended to Cathay Diamond members
Cathay Pacific has been providing complimentary Wi-Fi services to First class customers since 2022. Following successful trials on selected flights, the airline has now extended complimentary Wi-Fi to Business class customers on all connected aircraft, and will be further extending it to Cathay Diamond members travelling in all cabins in November this year.
Chief Customer and Commercial Officer Lavinia Lau said: “At Cathay Pacific, we are committed to investing in and further elevating the experience we provide for our customers. With complimentary Wi-Fi now available to customers travelling in First and Business class, and coming soon to our Cathay Diamond members, they can stay connected in the air whether travelling for business or leisure.’’
Customers using Cathay Pacific’s complimentary Wi-Fi service can enjoy the same experience as paid Wi-Fi, enabling them to check emails, browse the internet, stream audio, use social media and messaging apps, and access cloud storage services and other professional applications. Customers can connect with one device at a time, and can switch between devices at any time during their flight.
Customers in all cabins can enjoy complimentary access to all pages on cathaypacific.com and the Cathay Shop during their flight.
Over 90% of Cathay Pacific’s fleet is already equipped with Wi-Fi, including all long-haul aircraft. The airline plans to extend connectivity across its entire fleet by mid-2025.
For more information, please visit www.cathaypacific.com.
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Questions around this news
Who can use complimentary Wi-Fi on Cathay Pacific flights?
As of the release date, complimentary Wi-Fi is available to First and Business class customers on aircraft equipped with Wi-Fi. Cathay Diamond members are scheduled to receive the benefit in every cabin starting in November 2024. Customers in all cabins can also access pages on cathaypacific.com and the Cathay Shop without charge.
What can passengers do with the complimentary inflight Wi-Fi?
The release says the free service offers the same experience as the airline’s paid Wi-Fi. Passengers can use it for email, web browsing, audio streaming, social media and messaging, cloud storage, and other professional applications. They can connect one device at a time and switch to another device during the flight.
How widely is Wi-Fi available across the airline’s fleet?
At the time of the announcement, more than 90% of the fleet had Wi-Fi, including every long-haul aircraft. The airline said it planned to add connectivity to the rest of its fleet by mid-2025. The release does not specify which individual aircraft or routes would be connected first.
How does inflight Wi-Fi work?
Inflight Wi-Fi connects passenger devices to the internet through equipment aboard the aircraft. Depending on the system, the aircraft may relay data through satellites or ground-based networks. Passengers typically join an onboard network and may need to follow a sign-in or payment process; connection speed and availability can vary with the technology and operating conditions.
Earlier from Cathay Pacific
- Cathay Pacific unveils its new inflight safety video celebrating the pulsing energy of Hong Kong
- Cathay Pacific returns to the world’s top five airlines in industry rankings and wins World’s Best Economy Class
- Cathay Pacific to launch direct flights connecting Hong Kong and Riyadh
- Cathay Pacific to bring even more experience enhancements designed with customers in mind
- Cathay Pacific takes its partnership with Duddell's to the next level with new ‘Hong Kong Flavours’ menu offerings
