Questions around this news
How are the Skytrax World Airline Awards determined?
According to the release, the awards are based on passenger satisfaction surveys. Those surveys evaluate airlines worldwide across different performance indicators. The release describes the awards as a global benchmark for airline excellence, but does not provide details about the survey questions or how individual indicators are weighted.
What is a regional airline?
A regional airline generally focuses on shorter routes that connect smaller cities or communities with larger travel hubs, or link destinations within a particular area. The term describes a type of airline operation, though route networks, aircraft and business arrangements vary among carriers.
What does a passenger satisfaction survey measure for an airline?
A passenger satisfaction survey gathers travelers’ views about their experiences with an airline. Questions may cover areas such as booking, airport service, boarding, comfort and staff interactions. Survey findings can help organizations assess how passengers perceive service, but the specific questions and methods differ from one survey to another.
London, UK, June 28, 2024 -- Bangkok Airways Public Company Limited has been awarded the titles of the World’s Best Regional Airline and Best Regional Airline in Asia for 2024 at the Skytrax World Airline Awards. This marks the eighth consecutive year that Bangkok Airways has received these prestigious awards, reflecting its commitment to delivering exceptional service and excellence recognized in the global aviation industry. In addition, Bangkok Airways is also ranked 27th in the Top 100 World's Best Airlines category.
The Skytrax World Airline Awards, often referred to as the "Oscars of the aviation industry," are a global benchmark of airline excellence. These awards are based on passenger satisfaction surveys, evaluating over 350 airlines worldwide across various performance indicators.
Mr. Puttipong Prasarttong-Osoth, President of Bangkok Airways Public Company Limited, expressed his gratitude during the award ceremony in London, saying, “We are immensely proud to receive these prestigious awards for the eighth consecutive year. Being named the World’s Best Regional Airline and Best Regional Airline in Asia is a testament to the dedication and commitment of our management and staff who continually strive to enhance service quality and provide exceptional travel experiences to our passengers. I extend my heartfelt thanks to our passengers for their unwavering support and trust, which motivate us to deliver the best service possible.”
Bangkok Airways has been honored with the World’s Best Regional Airline award a total of eight times (2014, 2016, 2017, 2018, 2019, 2022, 2023, and 2024) and Asia’s Best Regional Airline award twelve times (2004, 2005, 2008, 2009, 2014, 2016, 2017, 2018, 2019, 2022, 2023, and 2024). Additionally, the airline was recognized as Southeast Asia’s Best Regional Airline in 2006 and 2007.
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At a glance
- Company
- Bangkok Airways Public Company Limited
- Announcement
- Award
- Location
- London, UK
Key figures
- Consecutive years receiving the awards
- eighth
- Top 100 World’s Best Airlines ranking
- 27th
- Airlines covered by surveys
- over 350
- World’s Best Regional Airline awards received
- eight times
- Asia’s Best Regional Airline awards received
- twelve times
People
- Puttipong Prasarttong-OsothPresident of Bangkok Airways Public Company Limited
Earlier from Bangkok Airways Public Company Limited
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- Get ready for “Bangkok Airways Samui Half Marathon,” the first running event of Bangkok Airways Boutique Series 2024
- Bangkok Airways receives “SET ESG Ratings,” and “CGR 5-Star Excellent” for the year 2023, reflecting the airline's commitment to sustainable aviation business practices
