In brief
AirAsia says it will move its domestic services from Subang Airport to Kuala Lumpur International Airport Terminal 2 (KLIA T2), effective 7 April 2025. The company says the consolidation is intended to manage growing demand, improve operating efficiency and support a smoother guest experience. Passenger volumes on routes between Kuala Lumpur and Kota Kinabalu and Kuching rose 16% year on year, according to the release. AirAsia will continue operating from Subang during the high-demand Hari Raya week before the relocation. To address disruption, the airline says affected guests will be offered Service Recovery Options, including complimentary flight changes within 30 days, credit accounts or full refunds. The company also says the move follows consultation with the Gateway Development Alliance and supports KLIA T2’s role in regional connectivity.
Key takeaways
- AirAsia plans to transfer domestic services from Subang Airport to KLIA T2 starting 7 April 2025.
- The airline says Kuala Lumpur–Kota Kinabalu and Kuala Lumpur–Kuching passenger volumes increased 16% year on year.
- Subang operations will continue through the high-demand Hari Raya week.
- Service Recovery Options include flight changes within 30 days, credit accounts or full refunds.
AirAsia will relocate domestic operations from Subang Airport to KLIA T2 beginning 7 April 2025 to optimise capacity and improve operational efficiency The move reinforces KLIA T2’s role as a regional megahub, supporting Malaysia’s position as a key aviation gateway in line with the discussions with Gateway Development Alliance (GDA) KLIA T2’s infrastructure is better equipped to accommodate high-demand routes and peak travel periods, ensuring a seamless guest experience Service Recovery Options (SROs), including complimentary flight changes within 30 days, credit accounts, or full refunds, will be provided to minimise guest disruption
SEPANG, March 10, 2025 -- AirAsia will relocate its domestic services from Sultan Abdul Aziz Shah Airport (Subang Airport) to Kuala Lumpur International Airport Terminal 2 (KLIA T2), effective 7 April 2025. The move is aimed at optimising operations amidst growing demand and enhancing the overall guest experience.
With passenger volumes between Kuala Lumpur and key destinations such as Kota Kinabalu and Kuching increasing significantly— +16% year-on-year—consolidating operations at KLIA T2 will allow the airline to better accommodate rising traffic.
Since resuming operations from Subang in August last year, AirAsia has closely assessed passenger trends and operational needs, and KLIA T2 offers the best platform to enhance efficiency and service quality. While Subang Airport has been convenient, especially for city-bound travellers, its redevelopment to support future growth will take time. In the meantime, the airline will consolidate its operations at KLIA T2 to improve efficiency and elevate the overall guest experience.
Dato’ Captain Fareh Mazputra, CEO of AirAsia Malaysia said: “Given the increasing demand for our Kota Kinabalu and Kuching routes, consolidating our services at KLIA T2 is the optimal way forward. This move allows us to enhance efficiency and elevate the overall guest experience. While Subang Airport has provided valuable proximity and easier access for city dwellers, KLIA T2’s infrastructure supports connectivity needs at scale—particularly during peak travel periods. It also offers the capacity required for continued growth as we mount more flights to serve the rising demand across East Malaysia routes.
“To ensure a smooth transition, we will continue operating from Subang Airport through the high-demand Hari Raya week. This allows the majority of guests traveling for the holidays to benefit from its convenience before the shift. We have also put in place comprehensive Service Recovery Options (SROs), including complimentary flight changes, credit accounts, or full refunds, to minimise any inconvenience.
“The positive consultation sessions with the Gateway Development Alliance (GDA) consortium also ensure that our transition aligns with broader infrastructure developments and long-term connectivity goals. KLIA T2 has been instrumental in strengthening Kuala Lumpur’s position as a leading regional megahub, and we are proud to reinforce our presence there as the dominant carrier. At the same time, we remain committed to enhancing connectivity and service across our other key hubs in Malaysia for our guests,” Captain Fareh added.
AirAsia remains committed to supporting Malaysia’s broader aviation goals and strengthening connectivity as part of its long-term growth strategy.
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Questions around this news
Why is AirAsia moving its domestic flights from Subang Airport to KLIA T2?
The airline says consolidating domestic operations at KLIA T2 will help it manage rising passenger demand and improve operational efficiency. It cited increased traffic on routes connecting Kuala Lumpur with Kota Kinabalu and Kuching, as well as KLIA T2’s capacity to support busy periods and future service growth. Subang Airport’s redevelopment is expected to take time.
When will AirAsia’s domestic operations move to KLIA T2?
The relocation is scheduled to take effect on 7 April 2025. AirAsia said it would keep operating from Subang Airport through the high-demand Hari Raya week, giving holiday travellers access to the airport before the transition. The release does not specify individual flight schedules or whether every affected guest will receive a separate notification.
What options will affected AirAsia passengers have during the relocation?
The release says Service Recovery Options will be offered to reduce disruption. These include complimentary flight changes within 30 days, credit accounts, or full refunds. It does not provide further details about eligibility, how to request an option, or the specific terms that apply, so affected passengers may need to consult the airline’s communications for those particulars.
Which routes does AirAsia say are seeing increased demand?
The airline identifies routes between Kuala Lumpur and Kota Kinabalu and Kuching as experiencing growing passenger volumes, reporting a 16% year-on-year increase. It says consolidating at KLIA T2 will provide capacity to serve rising demand, including through additional flights to East Malaysia routes. The release does not give route-specific passenger totals or a schedule for adding flights.
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