PHNOM PENH, October 5, 2023 -- As AirAsia Cambodia prepares for take-off, the airline today announced a strategic partnership with Oriental Bank Plc, a leading digital banking institution in the country, to offer innovative payment solutions for flight bookings tailored to the needs of Cambodian guests.
Photo Caption: (Second from left) Oriental Bank Managing Director/CEO, Datuk Phan Ying Tong and AirAsia Cambodia CEO, Vissoth Nam announcing the Strategic Alliance Declaration between AirAsia Cambodia and Oriental Bank in Phnom Penh today.
Soon, AirAsia’s guests in Cambodia can book a flight and add-ons through the airasia Superapp - soon to be rebranded airasia MOVE, and pay through Oriental Bank’s payment gateway service which covers a wide range of payment options, from all card schemes to the KHQR, and make in-flight transactions seamlessly.
By expanding the payment options available to local guests, AirAsia Cambodia and Oriental Bank aim to streamline and enhance the payment experience making it easier, faster, and more secure for AirAsia’s guests to transact throughout their journey. This partnership will not only benefit millions of Cambodians with greater value payment choices but also offer Oriental Bank’s users added convenience to book their flights easily.
At a glance
- Company
- AirAsia Cambodia
- Announcement
- Partnership
- Location
- Phnom Penh, Cambodia
People
- Vissoth NamAirAsia Cambodia CEO
- Datuk Phan Ying TongOriental Bank Managing Director/CEO
Products and programs
AirAsia Cambodia CEO, Vissoth Nam said: “As we are set to paint Cambodia’s sky red in the next few months, we are pleased to join forces with Oriental Bank, a pioneer in providing innovative digital banking solutions as one of our first financial service partners.
“As digital transformation reshapes the Cambodian consumer payments landscape, we believe this partnership will provide an exceptional user experience for local travellers, while also empowering them with choice and opportunity that aligns closely with our mission to serve the undeserved. We remain committed to supporting innovation to revolutionise the way Cambodians travel in the future.”
Oriental Bank Managing Director/CEO, Datuk Phan Ying Tong said: “We wish to express our gratitude to Mr. Nam Vissoth, the CEO of AirAsia Cambodia and his team for entrusting Oriental Bank with this significant digital payment partnership project. We take immense pride in AirAsia Cambodia’s decision to collaborate with Oriental Bank in providing a customer-centric payment solution for our clients.
“I take great pride in all that Oriental Bank has achieved since our inception within a short span of time. We have successfully delivered sophisticated, innovative, and advanced payment systems to support and meet the needs and demands of an aviation giant like AirAsia.”
Recently, AirAsia Cambodia has also signed a Merchant Service Agreement with Oriental Bank as the main payment processing service provider for the airline in Cambodia.
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Questions around this news
What payment options will be available for flight bookings through the partnership?
The release says customers will be able to book flights and add-ons through the airline’s app and pay using the bank’s payment gateway. The options are described as covering card schemes and KHQR. The partners also say the service is intended to support in-flight transactions, though the release does not specify which payment methods will be available for those transactions.
What role will Oriental Bank play in processing payments for the airline in Cambodia?
The release says the airline signed a Merchant Service Agreement with Oriental Bank, which will serve as its main payment processing provider in Cambodia. Separately, the partners announced plans to let customers use the bank’s payment gateway when booking flights and add-ons. The release does not provide details about fees, settlement arrangements or the agreement’s duration.
What is a payment gateway?
A payment gateway is technology that securely transmits payment information between a customer, a merchant and the systems that authorize or process a transaction. It can support different payment methods, such as cards or digital payment services. A gateway helps connect the checkout experience to the relevant payment networks, but it is not necessarily the bank that issues a customer’s card.
What is KHQR?
KHQR is a standardized QR code payment format used in Cambodia. A customer can scan a merchant’s QR code with a compatible banking or payment app to initiate a payment. Standardized QR formats can help different participating payment services work with the same code, subject to the services and institutions supported.
